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Community Fibre is a London-based fibre broadband provider delivering high-speed internet in 32 boroughs across London. It operates its own independent network, so there’s no need for a fixed telephone line. The provider offers speeds of up to 3,000 Mbps with the 3 Gigafast deal, which can supply either your home or business. Learn everything there is to know about the network’s broadband deals in our comprehensive review.
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Last updated: 20 March, 2024 | Estimated Reading Time: 5 Minutes
Community Fibre limited is a London-based broadband provider delivering high-speed broadband to residents and businesses in London. At the time of writing, it has supplied more than 300,000 homes and 12,000 businesses with full fibre internet. CEO Graeme Oxby aims to improve digital connectivity for Londoners and hopes to reach a million homes by the end of 2023.
The supplier is exclusively dedicated to a full-fibre network and offers customers ‘multi-gigabit’ packages with up to 3Gbps (or 3,000Mbps) when using a wired connection. Community Fibre’s 3,000Mbps package is one of the fastest internet deals in the United Kingdom, surpassing the speeds of Virgin Media’s most competitive fibre broadband package, Gig1 Fibre Broadband.
Find out more about the supplier’s broadband deals and the broadband speeds you can expect to receive:
Community Fibre offers five fibre-to-the-premises (FTTP) broadband packages, all of which are accessible without a landline. Plans are offered on 12-month, 24-month or flexible 30-day rolling contracts. That said, the top-end ‘3 Gigafast’ package has a minimum term of two years.
For the most part, broadband installation is free. Installation charges are usually only required with the one-month rolling contract, as well as the 3 Gigafast plan. Choose from the following broadband plans:
| Broadband package | Average speeds |
|---|---|
| Superfast | Average upload and download speed of 50Mbps |
| Ultrafast | Average upload and download speed of 150Mbps |
| Hyperfast | Average upload and download speed of 400Mbps |
| Gigafast | Average upload and download speed of 1Gbps |
| 3 Gigafast | Average upload and download speed of 3Gbps |
The Linksys Velop Mesh router with intelligent technology is included with all Community Fibre packages. Its intelligent mesh technology gives you:
The new generation Wi-Fi 6 is included with the ‘3 Gigafast’ package. It has increased network capacity with a wired rate of up to 3,000Mbps.
Community Fibre packages are also compatible with some third-party routers, so if you’ve already got one you might be able to pair it with one of the provider’s packages. Be aware that you won’t be provided with any help when setting it up. Here are the bandwidths you can expect with each package:
| Broadband package | Bandwidth |
|---|---|
| Superfast | Dual-band |
| Ultrafast | Tri-band |
| Hyperfast | Tri-band |
| Gigafast | Two tri-band |
| 3 Gigafast | Dual-band + Wi-Fi 6 |
Community Fibre is only available in the London area. At the time of writing, the network covers the following London boroughs:
To find out whether Community Fibre is available at your address, enter your postcode in the provider’s postcode checker.
Community Fibre receives some excellent customer ratings, with an impressive 96 percent of users on Trustpilot rating it ‘Excellent’ for its customer service. This suggests a high level of customer satisfaction and high-quality customer care. The supplier also has many positive Google reviews, scoring 4.6 out 5 overall. Many customers mention experiencing great customer service and a quick, easy installation process. The provider is not included in Ofcom’s customer service reports but other sources suggest that it’s highly rated by its customers.
While Community Fibre customers seem to be satisfied with the provider, it’s always best to consider whether the supplier is for you. We’ve accumulated these reviews to show you some of the most common pros and cons of Community Fibre:
The verdict is that Community Fibre is an excellent choice for anyone living in London or the surrounding areas where it is available. Its fibre network offers high-speed internet with the added benefit of equivalent upload and download speeds. The Mesh Velop routers guarantee optimal speeds and no black spots in your home. The prices are justifiable and are competitive against its main rival, Virgin Media.
If you’re looking at broadband and TV deals, however, Community Fibre’s packages are more limited than some of its competitors. The provider’s Netgem set-top box doesn’t allow you to stream Disney+, NOW TV, or Apple TV+, which may be a problem if you want to access these streaming services via your TV. But if you’re just looking for ultrafast internet, we would certainly recommend Community Fibre.
Community Fibre is currently only available in select London boroughs, which you can see in our section on availability further up the page. The provider’s next planned expansion will be into the borough of Havering. To find out when you can expect Community Fibre to be available where you live, contact the provider directly.
Yes, the provider does offer a TV app to watch TV on the go and a mobile app through which users can make free calls. The provider doesn’t offer a broadband app, however, to manage your account and bills as many other suppliers do. All of this is managed through your online account, which you can access via the Community Fibre website.
Unlike most broadband suppliers, Community Fibre uses advanced technology in its fibre network and doesn’t connect you via BT Openreach. The benefit of this is that you get to enjoy high-speed internet without the need for a landline. This can save you money and often means a quicker installation process.
You may be able to use your own router as some third-party routers are compatible with the provider’s network. Check with the supplier when you join to find out whether your model is compatible.
The WPS button is located either on the front or on the back of the Linksys router. If you can’t find it, look at your manual for detailed information on your router layout.
Yes, you can watch Netflix on the Community Fibre set-top box if you’re a Netflix subscriber.
If you’ve reached the end of your contract, you can call 0800 082 0770 to cancel free of charge. You can still cancel mid-contract but you will almost certainly be charged an early termination fee.
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