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Complaints Policy
Last updated: 20 March, 2024 | Estimated Reading Time: 1 Minute
Our Complaint Policy - Comparison Project
Our aim is to ensure we offer all our customers an excellent level of service across all areas of our business. If at any time we have given you a less than satisfactory service, we shall try to do everything reasonable to put it right.
If you find yourself dissatisfied with any of our services, please contact us in the first instance on the details below, and we will do our best to resolve the complaint. If you wish to make a complaint about the service you have received, please contact us using the details below:
Please note that this policy only covers Telegraph Compare and the comparison section of this website. For a complaints process that includes the wider Telegraph newspaper and media house, please refer to the official Telegraph contact page, or reach out to customer services at customerservice@telegraph.co.uk.
Complaint Contact Information - Comparison Project:
FAO: Mr Dan Cohen By Email: complaints@savings-united.com By Mail: Savings United Limited, 11th Floor Beaufort House, 15 St. Botolph Street, London, EC3A 7BB
What information do you need to make a complaint?
Please have the following information available when you call or include them in any email or letter that you send us:
- Your full name
- Address
- Reference number of your complaint (where applicable)
- Copies of any correspondence or documents relating to your complaint
- How you wish us to resolve the complaint.
What happens once you have made a complaint?
If we are unable to resolve your complaint at first contact, or you or someone on your behalf would prefer to submit your complaint in an alternative medium, your concerns will be fully investigated by our complaint handler.
Once your complaint is submitted, we shall send you an acknowledgement correspondence within 5 working days. A final response will be issued to you within eight weeks of the initial receipt of your complaint. It will explain our reasons for the conclusion or, alternatively, why we are not able to issue a final response at this time.
During this time, our complaint handler may need to contact you to seek additional information or clarification to ascertain the facts surrounding your complaint.
If we uphold your complaint, we will take all appropriate steps to rectify the error promptly, offer an apology for the error and, where appropriate, may offer redress or remedial action.
Our Complaint Policy
Our aim is to ensure we offer all our customers an excellent level of service across all areas of our business. If at any time we have given you a less than satisfactory service, we shall try to do everything reasonable to put it right.
If you find yourself dissatisfied with any of our services, please contact us in the first instance on the details below, and we will do our best to resolve the complaint. If you wish to make a complaint about the service you have received, please contact us using the details below –
FAO: Mr Dan Cohen By Email: complaints@savings-united.com By Mail: Savings United Limited, 11th Floor Beaufort House, 15 St. Botolph Street, London, EC3A 7BB
What information do you need to make a complaint?
Please have the following information available when you call or include them in any email or letter that you send us:
- Your full name
- Address
- Reference number of your complaint (where applicable)
- Copies of any correspondence or documents relating to your complaint
- How you wish us to resolve the complaint.
What happens once you have made a complaint?
If we are unable to resolve your complaint at first contact, or you or someone on your behalf would prefer to submit your complaint in an alternative medium, your concerns will be fully investigated by our complaint handler.
Once your complaint is submitted, we shall send you an acknowledgement correspondence within 5 working days. A final response will be issued to you within eight weeks of the initial receipt of your complaint. It will explain our reasons for the conclusion or, alternatively, why we are not able to issue a final response at this time.
During this time, our complaint handler may need to contact you to seek additional information or clarification to ascertain the facts surrounding your complaint.
If we uphold your complaint, we will take all appropriate steps to rectify the error promptly, offer an apology for the error and, where appropriate, may offer redress or remedial action.