Katie Morley

Katie Morley

Consumer Champion

Katie Morley is the Consumer Champion at Telegraph Media Group. Previously she was Consumer Affairs Editor. Katie was named the Young Journalist of the Year 2013 by the Harold Wincott Foundation for business, economic and financial journalism.

‘A fraudster stole £1k of my Nectar points after my wife died’

Katie Morley Investigates: our reader is baffled by Sainsbury’s refusal to investigate

Katie Morley 23 Mar 2024, 12:00pm

‘NS&I can’t find my 1982 bonds – they could be worth a fortune’

Katie Morley Investigates: our reader needs help finding her 42-year-old investments

Katie Morley 22 Mar 2024, 12:00pm
‘Fraudsters spent £5k of my money in 20 minutes – but I’m footing the bill’

Katie Morley Investigates: our reader is unable to sleep after being refused a refund

Katie Morley 17 Mar 2024, 9:00am
‘My £22k car broke down after just 250 miles – but Hyundai is accusing me of filling it with diesel’

Katie Morley Investigates: our reader fights to prove they didn’t ‘mis-fuel’ their car

Katie Morley 15 Mar 2024, 12:00pm

Jeremy Hunt’s new ‘household tax’ could expose your financial secrets

Underneath the surface, the pooling of partners’ benefits is likely to be messy

Katie Morley 9 Mar 2024, 10:00am
‘Cyber hacker stole my disabled son’s £7k disability benefit’

Katie Morley Investigates: our reader’s vulnerable child had his bank account cleared out

Katie Morley 8 Mar 2024, 12:00pm
‘My pregnant daughter can’t go to the Grand Prix but Silverstone wants to keep her £800’

Katie Morley Investigates: our reader was driven round the bend by Silverstone

Katie Morley 4 Mar 2024, 12:34pm
‘Virgin Money is hitting my brother’s grieving widow with a pitiful 0.1pc interest rate’

Katie Morley Investigates: our bereaved reader was being short changed

Katie Morley 3 Mar 2024, 11:00am
‘I posted a £50 cheque to a charity, and a fraudster used it to steal £9,980’

Katie Morley Investigates: our reader is struggling to recoup their money

Katie Morley 1 Mar 2024, 12:00pm
‘My 18-year-old Jimmy Choos are real but Vinted says they’re fake’

Katie Morley Investigates: our reader was accused of selling knock off-shoes

Katie Morley 19 Feb 2024, 12:00pm

‘RBS let me spy on my ex-wife’s credit card statements for eight years’

Katie Morley Investigates: our reader wants to escape unwelcome reminders about their past relationship

Katie Morley 18 Feb 2024, 11:00am
‘John Lewis sent a cowboy to fit my £26k kitchen’

Katie Morley Investigates: Our reader's parents' home refurbishment is not fit for purpose

Katie Morley 16 Feb 2024, 12:00pm
‘My abusive ex-boyfriend destroyed my credit rating. Is there anything I can do?’

Katie Morley Investigates: our reader’s credit score became her ‘achilles heel’

Katie Morley 11 Feb 2024, 12:00pm
How British customer service died – and the companies that killed it

With customer satisfaction at an all-time low, we trawled Britain to find the shining beacons of service – and the most dire

Mick Brown 11 Feb 2024, 9:00am
‘My £3,000 tenancy deposit vanished – did my landlord steal it?’

Katie Morley Investigates: our reader’s claim about a missing sum isn’t all it seems

Katie Morley 9 Feb 2024, 12:00pm
‘Trendy’ Monzo now feels like a children’s bank – I’m leaving for Barclays

It might be my age but the emoji-heavy banking app suddenly seems infantile

Katie Morley 8 Feb 2024, 3:00pm
‘I’m a superhost earning £30k a year – why has Airbnb banned me?’

Katie Morley Investigates: our reader’s listing was suspended after their water was cut off

Katie Morley 5 Feb 2024, 12:00pm
‘VW failed to tell me I owed £10k balloon payment’

Katie Morley Investigates: our reader’s credit score was decimated by a missed instalment

Katie Morley 4 Feb 2024, 12:00pm
‘BA wrongly recorded me as a “no-show” and it cost me £900’

Katie Morley Investigates: Our reader falls foul of a technical glitch

Katie Morley 3 Feb 2024, 11:00am
‘I divorced my abusive ex and then HMRC stung me with stamp duty’

Katie Morley Investigates: Our reader lost £22,000 in stamp duty amid a protracted split

Katie Morley 2 Feb 2024, 12:00pm
‘Amazon accused me of faking £2,300 MacBook theft’

Katie Morley Investigates: Our reader was denied a refund by the ecommerce giant

Katie Morley 28 Jan 2024, 10:00am
‘Emma Sleep left my pregnant daughter without a mattress’

Katie Morley Investigates: our reader met a wall of silence after a failed delivery

Katie Morley 27 Jan 2024, 10:00am