Virgin Broadband Deals in 2024

Virgin Media broadband deals

Virgin Broadband deals offer significantly faster average download speeds than standard or even FTTC broadband, so you shouldn’t have any problem with activities such as streaming, gaming or working from home. The provider’s average download speeds range from 54 Mbps up to over 1Gbps on the following packages:

• M50 Fibre broadband, offering 54Mbps average speeds.
• M125, formerly M100 Fibre broadband, offering average speeds of at least 108Mbps.
• M250, formerly M200 Fibre broadband, offering 264Mbps average speeds.
• M350 Fibre broadband, offering 362Mbps average speeds.
• M500 Fibre broadband, offering 516Mbps average speeds.
• Gig1 Fibre broadband, offering 1,130Mbps average speeds.

Virgin Media deals for new customers

If you’re unhappy with your current broadband provider and want to switch to Virgin Media, new customers have a wealth of broadband deals to choose from. As long as your contract is up with your current provider or you’ve agreed to terminate your deal, you can sign up to one of the deals listed above as a broadband-only deal or in one of the many Virgin Media packages available.

Depending on when you sign up, Virgin Media offers new customers special incentives such as half-price bills for a certain period, bill credit or a free Amazon Echo when you sign up. Find out about new customer deals available now:

Virgin Media deals for existing customers

New customers are not the only ones that can benefit from Virgin Broadband deals, existing customers can also access special offers. If you’re already signed up to a Virgin Media deal, you may be able to upgrade your broadband package to a faster average download speed, to a broadband and TV package or to add mobile or phone add-ons for a reduced price or with added incentives.

Existing customers can see the offers available at any given moment by logging into their My Virgin Media account online or via the Virgin Media app.

What broadband deals does Virgin Media offer?

Virgin Media offers you the choice between a broadband-only package or a bundle combining broadband with other services, such as TV and phone - these have names like the Big Bundle, Bigger Bundle, and Bigger Bundle+. Virgin Broadband deals can also come in bundles which combine a TV and broadband package with an O2 SIM-only deal for your mobile.

You don’t have to combine extra services, but it can help you save money compared to paying for them separately. New customers can also get exclusive deals on bundles, and TV packages include premium channels such as BT Sport, Sky Sports and Sky Cinema.

Virgin Media broadband-only deals

The table below shows the Virgin Broadband deals available without any additional service. They can each be had with or without line rental and on a month-to-month or a long-term contract, though costs may differ depending on the deal you choose.

*Time-limited Spring offers.

We have highlighted the most tempting deals at the time of writing. Keep in mind that these deals are time-limited and will change. We try to keep on top of the changes but for guaranteed up-to-date deals see our comparison tool.

Virgin Media packages

In this section, we’ll take you through some of the fibre broadband deals which come with TV packages and other add-ons, such as evening and weekend calls or a mobile deal. Always consider whether the broadband speed attached to your package is adequate - more add-ons doesn’t always mean you’re getting faster average download speeds.

Virgin Media broadband and TV packages

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Virgin Media broadband, TV and phone packages

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Virgin Media and O2 SIM-only deals

The following packages offer ultrafast broadband speeds with an O2 SIM card included in the deal:

My Virgin Media

My Virgin Media is a way for the provider’s customers to interact with Virgin and manage their account. Customers can access their Virgin Media account online or via the My Virgin Media app, which is free to download in the App Store or on Google Play.

My Virgin Media app

The Virgin Media app allows users to manage their account easily using a mobile phone or tablet. All Virgin customers need are their My Virgin Media login details to access the following features:

• See package features and bills: users can see the details of their package and view past and present bills, as well as upcoming charges to their account. Virgin Mobile users can also keep track of their minutes, texts and data usage.
• Check service status: broadband customers can check their internet connection and turn on notifications for problems in their area, as well as run tests on their Virgin Media router and boosters to ensure they’re performing at their best.
• Manage services: broadband customers can track and change upcoming orders or appointments as well as use parental controls, while mobile users can manage spending caps, roaming, contact details, billing preferences and purchase data add-ons
• Access customer support: read how-to guides, consult Virgin’s customer community for advice on common problems or get help from an agent using the in-app chat feature.

More Virgin Media apps

For other activities relating to your Virgin Media package, there are a few more apps to make your life easier. They’re free to users with the relevant package and can be downloaded in the App Store or on Google Play. Here they are:

Virgin Media Connect app

The Connect app can be used to control your home’s WiFi connection if you have either the Virgin Media Hub 3, Hub 4 or Hub 5 routers. You can perform the following functions via the app:

• Run a WiFi speed test: Virgin Media has partnered with SamKnows, an internet performance monitoring service, to offer you a room by room analysis of your home WiFi coverage and a speed test.
• Pause WiFi access: the app allows you to view all the devices connected to your network and pause access to individual devices whenever you like, allowing you to limit kids’ access or kick out unauthorised users. It also allows you to reboot your Hub remotely.
• Get chat support: if you can’t find help in the app’s FAQs section, you can get tech support using its live chat function from 8am to 10pm, 7 days a week.

Virgin TV Go

If you’re signed up to a Virgin Media TV package, you can use the TV Go app to watch on-demand or live content that’s included in your package. Here’s the complete list of the app’s features:

• Personalise your TV guide by creating your own channel lists and prioritising your favourite channels. You can also remove the TV channels you never watch.
• Save TV programmes and films to watch offline on your phone, tablet or laptop wherever you like.
• Register up to five devices and use your service on up to two at a time. You can use the app to change registered devices up to three times a month.

Virgin TV Control

TV Control can be used to access, manage and control your Virgin Media TV box from a distance. It can be downloaded for free on as many devices as you like and can be used anywhere in the world your Virgin TV V6 or TiVo® box is turned on.

For detailed instructions on using the app, see the Virgin TV Control help page.

My Virgin Media reviews

Reviews for My Virgin Media and its apps are positive across both major platforms. From a combined total of more than 100,000 customer reviews, the app receives an average rating of 4.6 out of 5 stars.

A smattering of negative reviews have begun to appear recently which criticise the lack of options to upgrade mobile plans, but these have nothing to do with the functionality of the app, with which the vast majority of users seem to have no problem.

Is Virgin Media worth it?

In this section, we will consider whether or not Virgin Media measures up based on its best features and drawbacks to help you decide whether or not to sign up.

Pros and cons of Virgin Media deals

To help you weigh up the pros and cons, here’s a summary of what customers are saying:

Virgin Media reviews

Opinions on Virgin Media broadband from the independent consumer review site Trustpilot offer a bleak and somewhat one-sided view of the provider’s service. Common complaints include difficulty in getting support from the customer service team, frustration with recent price hikes and the expense and difficulty of upgrading packages.

It is true, however, that Trustpilot tends to attract more complaints than praise in general. Independent review sites offer a brighter picture of Virgin Media’s broadband service, citing the breadth and flexibility of its selection of deals, as well as the speed and reliability of its packages.

Our verdict

Virgin Media offers new customers a good selection of broadband deals which can be combined with the most sought-after TV channels, including Sky Cinema, Sky Sports, and BT Sport. For some customers, however, their flexible bundles aren’t quite enough to offset a track record of poor customer service. For many, the price of the speeds and flexibility of Virgin Broadband deals is stretching beyond affordability.

On the whole, we believe that whether or not Virgin Broadband is right for you, will depend on your needs, and your budget. If you want a complete TV and high-speed broadband package with phone, or mobile add-ons and can afford to pay a premium, Virgin Media deals could be what you’re looking for.